Effective Date: June 12, 2026

At Lurena, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation must be provided.
  • Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will work quickly to resolve the matter through a replacement, exchange, or refund.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Products showing signs of use, wear, or damage caused after delivery

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Lurena
Website: https://lurena.website/