At Lurena, we are committed to delivering your orders safely, efficiently, and as quickly as possible.

📦 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During peak seasons or high order volumes, processing may take slightly longer.

Once your order has been processed, you will receive a confirmation email with your order details.

🚚 Shipping & Delivery Time

After processing, delivery times are estimated as follows:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–15 business days (may vary depending on location and customs)

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or customs processing.

📍 Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout. Occasionally, we may offer free shipping promotions, which will be clearly mentioned on the website.

📦 Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

🌍 International Shipping

We offer worldwide shipping to selected countries. International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in our product prices or shipping fees.

📦 Lost or Delayed Packages

Lurena is not responsible for delays caused by courier services, customs clearance, or incorrect shipping details provided by the customer. However, we will fully support you in tracking and resolving any issues.

If your order is significantly delayed or lost, please contact us.

✏️ Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

📧 Contact Us

If you have any questions about shipping, feel free to contact us:

📩 Email: info@lurena.website